Quality of transport services and customer satisfaction measurement

The development and functioning of the global economy market is not possible without a net-work transport connections - communication infrastructure, as well service provider consumer relationship. Transport technological process distance people, objects or energy. Knowledge logistics system its processes essential for fully effective logistic activities in field goods turnover. enterprises operating on modern world markets almost impossible, hence constant search tools to improve processes, which provide added value customer, while maintaining cost-quality ratio services provided. Building an appropriate relationship with taking care customer standards professional long-term developmental process, nothing else than mutual benefit transaction. Customer satisfaction should be constantly tested terms loyalty perception introduced offered. survey used illustrate conditions that guide customer. This article describes methods measuring point view quality services.